ORCID

Zachary Bridgewater: 0000-0002-6830-0603

Mary Rachel Keville: 0009-0004-4709-8057

Vincent DelSignore: 0009-0001-5149-603X

Gilly Cantor: 0000-0001-8890-9259

Document Type

Poster

Date

4-9-2026

Keywords

Care coordination, Collaboration, New York State, Community of practice, Professional development, Data collection, Client referral management platforms

Campus Community

D'Aniello Institute for Veterans and Military Families

Language

English

Funder(s)

Mother Cabrini Health Foundation

Acknowledgements

This report was compiled by Syracuse University's D'Aniello Institute for Veterans and Military Families. Principal authors of this report are Zachary Bridgewater, Mary Rachel Keville, Vincent DelSignore, and Gilly Cantor. Contributors are Nosa Akol and the IVMF communications team on design. The IVMF would like to express their gratitude to the Mother Cabrini Health Foundation for the funding that was instrumental in the completion of this report and other key IVMF initiatives in New York. We also would like to express gratitude to the IVMF staff members, past and present, who contributed to the project. We also wish to thank the many organizations and staff members who participated in the data collection process for this report. We recognize that their time is valuable and their work critical in the communities in which they operate. Without their support and participation, it would not have been possible for us to understand the landscape of military-connected care in New York from an on-the-ground perspective. We hope this report can set the stage for continued work that benefits the military-connected population, its providers, and New York as a whole.

Disciplines

Military and Veterans Studies | Public Affairs, Public Policy and Public Administration | Social and Behavioral Sciences

Description/Abstract

New York State (NYS)'s large military-connected population has faced challenges in accessing the plethora of post-service resources available from federal, state, and community agencies. A 2021 IVMF and Maxwell School landscape analysis of county veteran service officers found veterans navigating a fragmented system of care, unequal access to resources based on rurality, high demand for certain services, geographic funding inequities, and inconsistent service coordination. The report recommended a statewide, integrated system with a single entry point that harnesses existing resources, close gaps, and ensure access for all veterans across the state.

To advance this goal and other efforts enhancing coordinated care for veterans in NYS, the IVMF conducted a second landscape analysis in 2024 with a broad audience of NYS veteran-serving organizations. Through surveys, focus groups, and interviews, participants shared insights supporting the following research questions: (1)How do organizations currently coordinate and collaborate to serve the military-connected community in NYS? (2)What training needs and learning opportunities exist for veteran-serving providers in NYS? (3) How are veteran-serving organizations currently collecting and using data? (4) How is technology currently being used to serve veterans and military families?

The study's findings affirm and expand on the 2021 findings, suggesting there is substantial need for certain services in NYS, which resource gaps and delivery bottlenecks exacerbate. Patchworks of support exist, but coordination among organizations was inconsistent and driven by individual effort rather than systemic infrastructure. To address this patchwork, participants recommended stronger infrastructure to coordinate care, clearer data sharing guidelines, and greater opportunities for professional development.

The study suggests there are opportunities to strengthen formal collaboration, address service gaps, and support providers across regions using geographically and culturally sensitive approaches. Given the complexity and reach of these challenges, solutions will require coordination across all types of organizations, levels of government, and sectors.

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