April Fourth Friday Masterclass: Customer Service Management

Author(s)/Creator(s)

• Institute for Veterans and Military Families at Syracuse University

Contributor(s)

Chris DeVany [Presenter]

Description/Abstract

The April 2026 Fourth Friday masterclass featured Chris DeVany, founder and president of Pinnacle Performance Improvement Worldwide. With decades of global experience in management, customer service, and organizational development—and a client list spanning Fortune 500 companies, government agencies, and high‑growth teams—Chris brings a wealth of insight on what it takes to build exceptional customer experiences. Chris is a published author, award‑winning speaker, and trusted advisor who has helped leaders worldwide strengthen customer service, navigate change, and improve team performance. His practical, results‑driven approach will equip you with strategies you can immediately apply to your own business or organization. Fourth Friday Masterclasses are open to all IVMF alumni and military‑connected entrepreneurs.

Document Type

Webinar

Disciplines

Military and Veterans Studies

Extent

01:01:43

DCMI Type

Moving image

Keywords

Fourth Friday, Customer service, CRM, Veterans, Entrepreneurship, Military spouses

Publisher

Institute for Veterans and Military Families at Syracuse University

Date

4-24-2026

Language

English

Recommended Citation

Institute for Veterans and Military Families at Syracuse University, "April Fourth Friday Masterclass: Customer Service Management" (2026). Institute for Veterans and Military Families. 517.
https://surface.syr.edu/ivmf/517

Creative Commons License

This work is licensed under a Creative Commons Attribution 4.0 International License.