Date of Award

5-12-2024

Degree Type

Dissertation

Degree Name

Doctor of Professional Studies

Department

Information Management

Advisor(s)

Scott Bernard

Second Advisor

Willie Reddic

Keywords

collaboration;COVID-19 pandemic;groupware;information sharing;technology acceptance model;technology organization environment framework

Abstract

In March of 2020, the President of the United States announced that the coronavirus disease 2019 (COVID-19) constituted a national emergency. The Office of Management and Budget (OMB) issued an order to federal agencies instructing them to “maximize telework across the nation ... while maintaining mission-critical workforce needs.” This imperative was issued to slow the spread of COVID-19. The same actions were taken by other public sectors. The conventional means through which military leaders provide leadership and direction to their units were replaced with new practices due to the pandemic. Before the pandemic, there was a correlation between organizational adoption of new technology and user approval in only some cases. Because of workplace limitations imposed during the pandemic, companies needed to devise a method to facilitate the efficient sharing of information. The purpose of this case study was to identify and investigate the elements contributing to the adoption and acceptability of groupware in public sectors, such as the military. The literature identifies various applications for groupware utilized in the educational, financial, and medical fields during the pandemic; however, no such studies were found on the military’s adoption of groupware. The technology acceptance model (TAM) and the technology organization environment (TOE) framework were used to investigate the aspects that were present in the military sector and contributed to the adoption and acceptance of MS Teams during the pandemic. Theories that focus solely on adoption or acceptance do not fully account for factors that contribute to successful technology implementation. This study was conducted because there was minimal research on adopting and accepting groupware in the military during a global pandemic.

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Open Access

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