This study examines the link between veteran status of program counselors and veterans’ views of the VA vocational rehabilitation programs. Researchers interviewed 11 veteran rehabilitation counselors (VRCs), and examined a sample of veterans who had utilized veteran rehabilitation and employment services. In practice, Veterans appear to associate more positive attributes with veteran counselors, including more positive counselor behaviors and more satisfaction with the rehabilitation program overall. In policy, VA administrators may wish to observe common practices among vocational rehabilitation counselors to identify any systematic differences in behavior between these two populations. Suggestions for future study include going beyond investigating the importance of veteran identity alone to examine whether salience is a necessary condition for passive representation to impact policy outcomes for multiple identities, including gender, race, socioeconomic status, and more.
Gade, D. M., & Wilkins, V. M. (2013). Where Did You Serve? Veteran identity, representative bureaucracy, and vocational rehabilitation. Journal of Public Administration Research and Theory, 23(2), 267-288. https://doi.org/10.1093/jopart/mus030
Military and Veterans Studies | Public Affairs, Public Policy and Public Administration | Social and Behavioral Sciences | Vocational Education
Employment, Vocational rehabilitation, Veterans, Department of Veterans Affairs (VA), Research brief
Institute for Veterans and Military Families at Syracuse University
Institute for Veterans and Military Families at Syracuse University, "Research Brief: "Where Did You Serve? Veteran Identity, Representative Bureaucracy and Vocational Rehabilitation"" (2013). Institute for Veterans and Military Families. 330.
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