digital reference, reference, information systems
Library and Information Science
This article presents a research agenda for the study of digital reference. The agenda stems from a research symposium held at Harvard in August 2002. The agenda defines digital reference as "the use of human intermediation to answer questions in a digital environment." The agenda also proposes the central research question in digital reference - "How can human expertise be effectively and efficiently incorporated into information systems to answer user questions?" The definition and question are used to outline a research agenda centered on how the exploration of digital reference relates to other fields of inquiry.
Lankes, R. David (2004). The digital reference research agenda. Journal of the American Society for Information Science and Technology, 55(4), 301-311.