The impact of physical environments in satisfaction in shopping centers

Syracuse, NY

Lighting, thermal and acoustic are three main components of indoor physical environments affecting people’s satisfaction, productivity and health. Good physical environments in shopping centers not only improve the environment atmosphere but also increase the customers’ satisfaction. This study aims to find correlations between the physical environments and the satisfaction levels. Firstly, an objective measurement of physical environments had been carried out in four shopping centers. Then, a subjective evaluation was carried out in a real scene laboratory by changing four kinds of illuminance and three types of Correlated Color Temperatures (CCTs), which aims to find the relationship between the lighting environment and people’s lighting, thermal and acoustic satisfaction. Moreover, the interaction of satisfaction levels were also explored. The results of field study showed that lighting and acoustic environments have a wide fluctuate range in four shopping centers. The experiment found that illuminance has a significant effect on lighting satisfaction and is best at 1000 lux (lx). The thermal and acoustic satisfaction were not directly influenced by lighting parameters; however, they had the interactions with lighting satisfaction, which showed that lighting environment would enhance the satisfaction levels of thermal and acoustic environments when it was satisfied.

https://surface.syr.edu/ibpc/2018/IE2/6