Digital Libraries, digital reference
Library and Information Science
The information world is a very different place in 2003 than it was a few years ago. It is possible, for example, to find information more quickly and easily than ever before, using new tools, and drawing on sources of information unavailable or even nonexistent not so very long ago. People seeking answers or providing them now have many more options for "question negotiation", in the broadest Tayloresque sense . Consulting an information professional continues to be one of those options. In fact, such professionals can now be much more accessible via these new tools and technologies.
Janes, J. & Silverstein, J. (2003, February). Question Negotiation and the Technological Environment. D-Lib Magazine, 9(2). doi: 10.1045/february2003-janes