Date of Award

Spring 5-23-2021

Degree Type

Thesis

Degree Name

Master of Arts (MA)

Department

Media Studies

Advisor(s)

Lim, Joon Soo

Keywords

brand personality, crisis response, stealing thunder

Subject Categories

Communication | Social and Behavioral Sciences

Abstract

This study aimed to examine the impact of brand personality on participants' brand perceptions and crisis response evaluation. To be more specific, the study aimed to examine how stealing thunder (i.e., brands disclosing the crisis and response before revealed by the third-party) as a proactive response strategy could impact brands with different personalities in crisis. Employing a 2 (brand personality: sincere vs. exciting) × 2 (crisis response type: proactive vs. reactive) experimental design, the study found the main effect of brand personality on participants' perceived credibility, brand attitude, and purchase intention, such that sincere brands were perceived more credible and obtained more favorable brand attitude and higher purchase intention in crisis. However, the interaction between brand personality and type of response strategy (proactive vs. reactive) had a different impact on participants' crisis management evaluation, i.e., perceived crisis, blame attribution locus, negative emotions, and negative word-of-mouth. These findings contributed to the extant brand personality literature and provided a potential boundary of the stealing thunder strategy.

Access

Open Access

Included in

Communication Commons

Share

COinS
 
 

To view the content in your browser, please download Adobe Reader or, alternately,
you may Download the file to your hard drive.

NOTE: The latest versions of Adobe Reader do not support viewing PDF files within Firefox on Mac OS and if you are using a modern (Intel) Mac, there is no official plugin for viewing PDF files within the browser window.