Erica M. Johns: 0000-0002-3068-3143

Ashley Shea: 0000-0002-4945-9205

Document Type





team, based, service, model, library, liaison




Library and Information Science


Mann Library began piloting a new team-based service model in August 2019 to replace the liaison model. By separating into teams of instruction or research support and removing departmental outreach from individual librarian responsibilities, Mann librarians have been able to prioritize their functional areas of expertise that were increasing in demand and devote more time to innovative new projects. We have begun our assessment of the new model which will continue through 2020, but we are also taking an iterative approach as we implement these changes, gathering feedback from staff and course correcting as necessary.

Additional Information

Presentation given at 2019 Conference of Upstate New York Science Librarians, held at Cornell University, Ithaca, New York

Creative Commons License

Creative Commons Attribution 4.0 License
This work is licensed under a Creative Commons Attribution 4.0 License.



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