Coordination Theory: A Ten-Year Retrospective

Kevin Crowston, Syracuse University
Joseph Rubleske, Syracuse University
James Howison, Syracuse University


Since the initial publication in 1994, Coordination Theory (Malone and Crowston, 1994) has been referenced in nearly 300 journal articles, book chapters, conference papers and theses. This chapter will analyze the contribution of this body of research to determine how Coordination Theory has been used for user task analysis and modelling for HCI. Issues that will be addressed include: 1) how the theory has been applied; 2) factors that led to the success of the theory; and 3) identification of areas needing further research.