Confronting the Business Lens for Accountability of General Education

Megan Oakleaf, Syracuse University
Marilee Bresciani, San Diego State University


Many constituents who hold higher education accountable for the quality of student learning approach the conversation with the same lens in which they hold a business accountable for a quality product. This paper addresses the differences and similarities between measures of success used in business and higher education within the context of general education, particularly that of information literacy. Understanding how the public may be holding higher education accountable for what could be considered learning that is general to any institution may help to re-frame how faculty and administrators plan the delivery and evaluation of general education, particularly information literacy.