Date of Award
5-2015
Degree Type
Thesis
Degree Name
Master of Arts (MA)
Department
Communication and Rhetorical Studies
Advisor(s)
Jeffrey Good
Keywords
Discourse, Doctor-patient Interaction, Electronic Health Records, Industrial Design, Interaction Design, Language and Social Interaction
Subject Categories
Communication | Medicine and Health Sciences | Social and Behavioral Sciences
Abstract
Utilizing video-recordings and transcriptions of actual clinical interactions, as well as interviews with patients and physicians, this thesis analyzes how the use of electronic health records, and the information found within them, impact doctor-patient interaction and, in effect, notions of patient-centered care. ‘Patient centered care,’ a major area of focus in doctor-patient communication literature, is a style of interaction where the patient is put first and their concerns and feelings are given priority over the ‘biomedical agenda’ by the doctor. Using a multidisciplinary approach between language and social interaction and industrial and interaction design, this thesis proposes possible changes to electronic health records and exam rooms and, more importantly, how they are used to improve interactions between physicians and their patients in the contexts of patient-centered care.
Access
Open Access
Recommended Citation
Fletchall, Quinton Dean, "Redesigning the Use of Electronic Health Records in the Exam Room: A Multidisciplinary Approach" (2015). Theses - ALL. 97.
https://surface.syr.edu/thesis/97
