Document Type

Article

Date

2004

Embargo Period

4-24-2012

Keywords

digital reference, reference, information systems

Disciplines

Library and Information Science

Description/Abstract

This article presents a research agenda for the study of digital reference. The agenda stems from a research symposium held at Harvard in August 2002. The agenda defines digital reference as "the use of human intermediation to answer questions in a digital environment." The agenda also proposes the central research question in digital reference - "How can human expertise be effectively and efficiently incorporated into information systems to answer user questions?" The definition and question are used to outline a research agenda centered on how the exploration of digital reference relates to other fields of inquiry.

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local input

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